Next Level customer support
Enhance customer service while cutting costs. Quickly resolve issues and impress customers with AI-driven self-service. Empower your agents with real-time context and insights
30%
reduction in average handle time
increase in first contact resolution
improvement in CSAT scores
Offers robust ticket management capabilities, including tags for quick issue classification, automated ticket dispatch rules, and AI-generated auto replies - empower support agents to focus on more complex issues, ultimately enhancing overall efficiency
Users can automate ticket assignments based on agent workload, skills, or preferred channels, streamlining support processes and optimizing resource utilization
De platform provides comprehensive reporting features, such as activity dashboards, and performance metrics, enabling data-driven insights to improve operational efficiency and customer service quality
Empower agents with the right context about the contact and the conversation. Easily bring external information via integrations. Enable AI-powered insights on conversation history
Streamline Klantenservice with Smart Oplossingen
Assist users from their initial inquiry to consistent engagement
AI-assistent
Answer customer queries with knowledge base powered AI
Quick responses
Pre-written responses for common situations in Inbox - Reply lightning-fast without sacrificing personalization
Multiple connectors
Out-of-the-box connectors allow you to see all related details of your customer, e.g. the Shopify order details right inside of your conversation
Automated workflow magic
Set up rules in Inbox to automate support workflows, ensuring that tickets are handled efficiently and consistently, saving your team valuable time and effort
Efficient ticket management
Robust ticket management features
including tagging, automated workflows, and email notifications, streamline customer inquiries
Enabling faster response times
Facilitating swift and efficient reactions, enhancing overall responsiveness
Improved issue resolution
Enhanced problem-solving capabilities leading to more effective resolutions
Automate common actions
Streamline routine tasks by leveraging predefined sequences and macros
Automated processes with templates
Met Bird kan iedereen formulieren met hoge conversie maken. Sleep inhoudsblokken naar wens om aantrekkelijke formulieren te ontwerpen.
Automated Merging
Bird allows automated ticket merging to streamline conversations
Efficient Klantenservice Empowerment
Empowering support teams to handle inquiries swiftly and consistently
Maintaining personalized interactions
Sustaining customized engagements across interactions
Templates - Easy as 1,2,3
Develop standardized formats utilizing our omnichannel templates and canned responses
Comprehensive Reporting and Analytics
Advanced tools & analytics dashboards
Sophisticated tools for comprehensive reporting and analytical dashboards
Data-Driven Performance Tracking
Allows businesses to track performance metrics, identify trends, and make data-driven decisions
Improved efficiency
Boosts efficiency by optimizing response times and overall operational effectiveness
Efficiency & Satisfaction Boost
Drive enhanced customer satisfaction alongside streamlined operational efficiency
Intuïtieve producten
built for the Enterprise
Ongeëvenaarde schaal
We verwerken maandelijks bijna een half biljoen e-mails, sms'jes en betalingen. Door onze schaalgrootte zijn we alle valkuilen tegengekomen en we helpen je ze te vermijden.
Grondige toegangscontroles
Het hele platform biedt fijnkorrelige toegangscontroles waarmee je je werkruimte, de gebruikers en de manier waarop je wordt gefactureerd met totale controle en flexibiliteit kunt instellen.
Ondersteuning van wereldklasse
Met Bird krijg je direct toegang tot een toegewijd team van ervaringsdeskundigen die je kunnen helpen migreren, schalen en optimaliseren - of je nu op zoek bent naar kosten, snelheid of deliverability.
Wereldwijde naleving
Onze juridische en compliance teams werken dagelijks rechtstreeks met duizenden streng gereguleerde ondernemingen om hen te helpen compliant te blijven, zowel in eigen land als over de grenzen heen.
Verbind je favoriete apps en tools
Your new standard in Marketing, Pay & Services. It's Bird
The right message -> naar de right person -> aan de right time.